Policies

Ownership, Content & Rights

This website is solely owned by Winterbourne Willows.

Acceptable Use Policy

Owners of other websites may place links on their websites that link to HTML formatted pages on this website. We do not guarantee that any page other than the default home page will always be maintained and available. It is your responsibility to check the continued functioning of your link. If you require a specific page to be always available then please contact us.

Owners of other websites may not link directly to any content on this web site other than HTML formatted pages without the express permission of the site’s owner. This applies specifically but is not limited to links direct to images, databases, data listings, forums, guest books or any other dynamic objects generated by this website. If you wish to do so then you must obtain written permission from Winterbourne Willows.

Content may not be displayed on another web site in any way that implies or suggests that the content is other than our own without express permission of Winterbourne Willows. Content may not be held on another web server or used in any commercial form without the content owner’s express written permission.

You may not harvest email addresses from this website. You may not harvest web URLs from this website excepting as part of a recognised search engine activity by an acknowledged search engine or similar index or directory. You may not harvest or otherwise obtain or use information from this website for commercial resale or advantage.

Information Responsibilities

As far as we are aware the information provided on this website is accurate though not necessarily complete. Winterbourne Willows can accept no responsibility for the content of third party websites listed on or linked from this website.

Any links shown on this website to other websites are provided for your interest only and Winterbourne Willows has no control over such sites and thus no responsibility or liability for their content; nor do links to other sites imply any endorsement of their content.

Data Protection and Privacy Policy

Winterbourne Willows is registered under the UK 1998 Data Protection Act. Any details we retain about you are used only for purposes implicitly implied or explicitly stated when they were collected. We specifically do not pass on your contact or personal details to third parties without your permission nor do we share our information on you with commercial or other enterprises.

Winterbourne Willows may email you in connection with your enquiries, orders and registrations. If you register to receive an emailed newsletter or other regular correspondence from us then you have the right to ask us to remove you from our list at any time and we will honour that request.

Privacy Policy

Legal Jurisdiction

This website is designed, maintained and hosted in England in the United Kingdom. To the best of our knowledge, the content and representation of this website are legal under English law. Any legal issues will be treated under English law and any disputes will be under the jurisdiction of the English courts.

Frequently Asked Privacy Questions

Below are answers to a few Frequently Asked Questions on Privacy and Security. If you require clarification or have further questions then please contact us using our form on the Contact Details page. See the menu option FAQ for other information that may help you to use this website.

Q. Do you publish my details that I supply to you?

A. We do not make any of your details public other than as required in the registration and management of your company. In particular, we do not disclose your email addresses to spammers or any other person or organisation. An exception to this is if we are required to reveal your details for legal reasons.

Q. If I complain about a website linked from your site will you do anything about it?

A. We take complaints seriously and will investigate any complaints made. If the complaint is justified then we will ban the offender from being listed in Winterbourne Willows links. Unless there is evidence of illegality we can do nothing more.

Q. If I complain about a website do you give them my details?

A. Definitely not! We do not pass on your details to anyone unless you give express written permission. We ask that you give us a valid email address or other contact details so we may discuss the complaint with you and inform you of the outcome. We may not be able to inform you of any specific action taken.

Q. Why am I am getting spam from Winterbourne Willows?

A. We do not spam. The only emails you will receive from Winterbourne Willows are specifically to do with your communications, orders and enquiries.

Q. Why am I am getting viruses from Winterbourne Willows?

A. Unless we have a serious accident you will not receive viruses from our domains. The most likely explanation is that someone has our email address in their address book or has one or more of our web pages in their browser cache and that they have a virus which is using these details to send out viruses and, often, spam.

Q. How do I know it’s not you sending out spam/viruses?

A. Almost all spam and virus header information, including the From (Sender’s) address, is forged. There are some sites listed on Google that explain this and may help to trace the message. If the offending email traces to Bristol Web, our hosting company, then we definitely want to know about it. Get in touch with us through the Contact page and we’ll discuss it with you.

Legal Jurisdiction & Rights

Purchases of products listed on this website are governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.