Terms

Customer Service

All products sold by Winterbourne Willows are made to a high standard by reputable manufacturers and conform to the relevant British Safety Standards.

If any item supplied by Winterbourne Willows is defective or unsuited to its designed purpose then please notify us immediately. We advise you to inspect the goods upon delivery before signing. If you find them to be damaged you must inform us by telephone within 1 (one) hour of delivery.

Ordering Policy

Sending an order to Winterbourne Willows through this website by email or by post confirms that you are instructing Winterbourne Willows to send you the requested goods and to charge you for the total value of that order, the cost being as specified in the Grand Total line of the order form.

Ordering By Post

Sending an order to Winterbourne Willows through this website by post confirms that you are instructing Winterbourne Willows to send you the requested goods and to charge you for the total value of that order, the cost being as specified in the Grand Total line of the printed order form.

Order Integrity

Winterbourne Willows may reject an order (refuse to treat) if there is evidence of tampering with or falsification of the order or any other irregularity is discovered in the order or its submission such that the order details or its value may appear other than listed on this website. Orders cannot be deemed to have been accepted until valid payment has been made and the goods have been despatched. Order values are deemed to be valid against the order’s date-stamp.

Substitution

Winterbourne Willows reserves the right to substitute an appropriate alternative item if the one ordered is not in stock. If you do not want a substitute item then please notify us when submitting your order.

Despatch & Delivery

If an item is to be dispatched to a destination other than those listed on our shopping basket page then Winterbourne Willows reserves the right to adjust the postage cost accordingly. We will notify you before doing so and await your instructions.

Someone should be on hand to take delivery at the address you specify for delivery. If this is not possible then specific delivery directions should be given.

By sending your order to Winterbourne Willows you are also confirming that you agree to the following terms and conditions:

• Winterbourne Willows cannot be held responsible for forged, wrongfully altered or otherwise misused transmission details arising from forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appearing on it are found to be at all counterfeit.
• Winterbourne Willows reserves the right to refuse to trade if the submitted order details have in any way been altered without the express permission of Winterbourne Willows.
• Purchases of products on this web site are governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English Courts.
• Your statutory rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.

Privacy Policy

Winterbourne Willows is registered under the UK 1998 Data Protection Act.

We do not retain your details for any purpose other than expressly stated and specifically as required to trade. We specifically do not pass on your contact or personal details to third parties without your permission.

Warnings

Colours and Size

Colours of products depicted on this web site are approximate. They cannot be taken as absolute due to variations in individual computer monitors and their settings. If a colour is critical then please contact Winterbourne Willows for further information.

Due to the traditional manufacture of a willow hurdle overall size tolerances of 10mm are deemed acceptable by Winterbourne Willows.

Links

Any links shown on this web site to other web sites are provided for your interest only and Winterbourne Willows has no control over such sites and thus no responsibility or liability for their content; nor do links to other sites imply any endorsement of their content.

Trademark

Property Rights

All material on this web site is © Winterbourne Willows or is reproduced with the copyright owner’s permission. Material and information may not be used elsewhere in any form without the express written permission of Winterbourne Willows.